Customers rated ICIMS well above the overall vendor average for superior features and functionality, with above-average scores AI-driven capabilities, enterprise-level customer support and overall value

ICIMS receives a 2026 IDC SaaS Customer Satisfaction (CSAT) Award winner for talent acquisition, based on customer ratings in IDC’s SaaS & Agent Path Survey

HOLMDEL, N.J., Oct. 1, 2026 /PRNewswire/ — ICIMS, the Intelligent Hiring Platform, today announced it has received the 2026 IDC SaaS Customer Satisfaction (CSAT) Award for talent acquisition. The award recognition is based on ratings from current customers collected through IDC’s SaaS & Agent Path Survey, which evaluates customer satisfaction across more than 30 metrics among ~2,900 organizations of all sizes and geographic regions.

ICIMS placed in the highest-scoring group of vendors serving the talent acquisition market. Customers rated ICIMS above the overall vendor average across areas including superior features and functionality, frequency of new feature releases, product roadmap visibility, enterprise-level customer support and service, ease of integration, data management capabilities, strength of ecosystem, AI-driven capabilities, trusted brand and overall value.

“There is no better measure of whether we are getting this right than the people who use ICIMS every day,” said Nikki Grigsby, chief customer & operating officer, ICIMS. “Our customers are hiring under real pressure, and they need a platform that delivers when they need it most. This recognition tells us ICIMS is delivering. We are grateful that our customers trust us with that work, challenge us and help shape where we go next. When our customers can hire the right people more effectively, at the right time, that has a direct impact on their ability to deliver for their business and the people they serve.”

Recognition grounded in customer feedback

ICIMS customers rated the company above overall average ratings for talent acquisition vendors across 12 customer satisfaction categories, with the strongest results for superior features and functionality. ICIMS also exceeded the overall average for:

• Superior features and functionality
• Frequency of new feature releases
• Product roadmap visibility
• Enterprise-level customer support and service
• Ease of integration
• Availability of training
• Data management capabilities
• Ease of the renewal process
• Strength of ecosystem
• AI-driven capabilities
• Trusted brand
• Overall value delivered

“ICIMS is delivering scalable, end-to-end talent acquisition solutions that hiring teams can rely on for the long-term, and the strong satisfaction ratings from customers reflect the value ICIMS delivers,” said Zach Chertok, Research Director for HCM Applications and Agents at IDC. “ICIMS’ advancements in AI and Candidate Experience Management provide a unified platform with deep integrations, giving talent teams capabilities that are well-aligned to the needs of multinational enterprise organizations. ICIMS’ ability to optimize sourcing and matching efficiency and automate engagement helps accelerate hiring while reducing friction in a rapidly shifting market.”

Investing in the future of talent acquisition

The recognition comes as organizations continue to invest in technology to support evolving talent acquisition needs. According to IDC’s survey, just over 55% of organizations expect their SaaS talent acquisition spending to increase over the next 12 months, while just over 45% expect spending to remain unchanged. Among organizations planning to increase spending, the leading areas of additional investment include generative AI capabilities (47.5%), upgraded support (45.9%) and additional user licenses (42.6%).

For enterprise talent acquisition teams, these findings reinforce the importance of evaluating technology that combines meaningful innovation with measurable value and a customer experience that continues beyond implementation. Built on more than 25 years of hiring expertise and billions of hiring interactions, the ICIMS Intelligent Hiring Platform brings together connected hiring experiences, intelligent decision support and trusted automation across corporate, high-volume, seasonal and frontline hiring. That combination is what moves the measures enterprise talent teams answer for, helping organizations attract qualified candidates, improve recruiter productivity and make smarter hiring decisions that drive better business outcomes.

Customers can share their own transformation stories and recognize organizations and teams advancing talent acquisition through the ICIMS STAR Awards. Nominations close Oct. 15.

ICIMS customers can also see what’s next for talent acquisition at ICIMS NEXT: Powering What’s Next in Talent Acquisition, a free virtual event taking place Oct. 8. The event will feature customer stories and best practices, executive perspectives and a look at the innovations shaping the future of talent acquisition.

IDC Doc #US54906926

About ICIMS, Inc.
ICIMS is the talent acquisition platform built to help organizations hire at enterprise scale. Powered by billions of hiring interactions and more than 25 years of expertise, ICIMS combines trusted AI with end-to-end hiring technology to help recruiting teams hire smarter, faster and with greater confidence across corporate, high-volume and frontline roles.

Trusted by thousands of organizations worldwide, ICIMS continuously innovates with responsible AI and a highly extensible platform designed to help customers adapt quickly to changing workforce needs, scale globally and turn talent acquisition into a strategic business advantage. For more information, visit ICIMS.com.

Contact:
Carlee Capawana
Sr. Dir. Corporate Communications
Carlee.Capawana@icims.com 

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SOURCE iCIMS, Inc.